Enterprise Service Management Consultant (f/m/d)
Join the Team!
TIMETOACT GROUP | DACH, Köln or Home Office | Full-time & Permanent employment | Available now
Your Role
We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.
Your Mission
Responsibilities vary by role and seniority but may include:
- Collaborate with clients to gather requirements and design tailored ESM solutions
- Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
- Lead or support end-to-end implementations, upgrades, and integrations with third-party systems
- Optimize workflows, automate processes, and enhance user experiences across the platform
- Provide technical guidance, mentorship, or project leadership (senior roles)
- Conduct training sessions and create documentation for clients and end-users
- Stay updated on ESM solution releases, trends, and best practices
Your Profile
Required Skills may vary by role and seniority.
please submit your resume and a cover letter specifying:
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
- Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
- Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
- Strong problem-solving and communication skills
- Ability to work in Agile/Scrum environments
- Certifications related to ESM solutions
please submit your resume and a cover letter specifying:
- Your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
- A summary of your ESM experience and certifications (if any).
- Why you’re passionate about joining our team.
The TIMETOACT GROUP includes the IT companies ARS, brainbits, catworkx, CLOUDPILOTS, IPG, novaCapta, PKS, synaigy, TIMETOACT, Walldorf Consulting, and X-INTEGRATE. Together, we employ 1.400 people in 22 cities across Germany, Austria, and Switzerland, as well as in service hubs in Latvia, Malaysia, Singapore, and Ukraine. Additionally, we operate a sales hub in the USA.
As TIMETOACT GROUP, we modernize and integrate IT applications for our clients to enhance their agility, efficiency, and transparency, while reducing costs and risks. For innovative clients, we also design and implement digital business models, unlocking new market opportunities.
At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.
As TIMETOACT GROUP, we modernize and integrate IT applications for our clients to enhance their agility, efficiency, and transparency, while reducing costs and risks. For innovative clients, we also design and implement digital business models, unlocking new market opportunities.
At TIMETOACT GROUP, gender, origin, sexual orientation, age, and religious beliefs do not matter - what counts for us is a strong team, mutual respect, appreciation, motivation, and having fun at work.
How we provide you with real added value
Working and Living
Mobile and flexible work ensures optimal work-life integration for you.
Encourage
Regular training, professional development, and individual certifications help you advance.
Equip
You can also use the hardware for personal purposes.
Supply
Soft drinks, as well as coffee and tea, are available to you free of charge every day.
Unwind
30 days of vacation, special leave, and personalized sabbatical arrangements provide you with time off and relaxation.
Celebrate
Legendary company events let you experience our culture firsthand.
What is second nature to us and a reflection of our WE culture:
Flexibility
Workation gives you the opportunity to work remotely for a certain period from an EU country or an EFTA state (Iceland, Liechtenstein, Norway, Switzerland).
Mobility
Job bike, job ticket/climate ticket, or a company car ensure your mobility.
Health
Sports offerings like URBAN SPORTS CLUB and Just Fit help you stay healthy and active.
Assistance
Mental health and coaching services are available to you, including preventive care such as occupational pension schemes (BAV) and disability insurance (BU).
Recommendations
If you recommend us within your network, we will reward your successful referral with a bonus.
Network
Network
Legendary after-work events like cocktail nights, foosball tournaments, hackathons, and outdoor activities help you get to know your colleagues across the GROUP better.
*The benefits shown may vary slightly depending on the company, location, and country.
Contact person
Learn more
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